Return and Refund Policy

Effective date: September 18, 2026

At Battle Born Prints, every product is made to order specifically for you. Because our products are printed only after an order is placed, we generally do not accept returns or exchanges for buyer’s remorse, incorrect sizes, incorrect colors, or accidental orders.

Please review product descriptions, sizing charts, colors, personalization details, and shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please contact Battle Born Prints within 30 days of delivery.

To submit a claim, provide:

• Your name and order number

• A description of the problem

• Clear photographs showing the entire product and the issue

• A photograph of the shipping package and label, if applicable

• For multiple affected products, a photograph or video showing all affected items together

After reviewing the claim, we may provide a free replacement or refund when appropriate. Claims are subject to verification. You will generally not be required to return a damaged or defective product unless Battle Born Prints specifically instructs you to do so.

Minor variations caused by the printing process may not qualify as defects. For direct-to-garment products, print-placement variations of up to approximately 0.5 inch may occur and are not normally considered manufacturing defects.

Sizing, Color, and Buyer’s Remorse

We do not accept returns, exchanges, or refunds when:

• The wrong size or color was ordered

• The customer changed their mind

• The customer no longer wants the product

• The product does not fit due to an incorrect size selection

• An incorrect address or personalization detail was submitted

• The customer expected colors to appear exactly as displayed on their screen

Product colors may vary slightly due to monitor settings, fabric type, printing methods, and normal production differences. Please review the sizing chart included with each product before ordering.

Personalized and Custom Products

Personalized, customized, and made-to-order products cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or different from the approved order details.

Battle Born Prints is not responsible for spelling errors, incorrect names, wrong dates, or other inaccurate information submitted or approved by the customer.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted. Contact us immediately if you need to request a cancellation or change.

We cannot guarantee that an order can be changed or canceled once production has started. After an order enters production, it is considered final and production costs may no longer be refundable.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Battle Born Prints is not responsible for orders that cannot be delivered because of:

• An incorrect or incomplete address

• A missing apartment or unit number

• An unclaimed package

• A refused delivery

• Failure to retrieve a package from the carrier

If an order is returned or cannot be delivered because of customer-provided information, a replacement may be available at the customer’s expense. Original shipping charges are generally nonrefundable.

If Battle Born Prints or the fulfillment provider made the addressing error, we will work with you to provide an appropriate resolution.

Lost Packages

If tracking shows that your package has not arrived or appears to be lost, contact us as soon as possible with your order number.

We will review the tracking information and work with the shipping carrier and fulfillment provider. A replacement or refund may be offered when the carrier or fulfillment provider confirms that the package was lost.

Battle Born Prints is not responsible for packages marked as delivered by the carrier. However, we will assist you in reviewing the shipment and filing a carrier inquiry when appropriate. Customers should also check with household members, neighbors, apartment offices, and their local carrier before reporting a package missing.

Stolen Packages

Battle Born Prints is not responsible for theft that occurs after a carrier confirms delivery to the address provided during checkout. Customers may be asked to file a report with the shipping carrier or local authorities.

Any replacement or store credit offered for a stolen package is at the sole discretion of Battle Born Prints.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase. Original shipping charges are refundable only when the refund results from a verified manufacturing defect, incorrect product, or error by Battle Born Prints or its fulfillment provider.

Please allow approximately 5–10 business days after a refund is processed for it to appear in your account. Processing time depends on your bank, credit-card issuer, or payment provider.

Exchanges

Because each item is made to order, we do not offer traditional exchanges. If an item is damaged, defective, misprinted, or incorrect, contact us within 30 days so we can review the problem and determine whether a replacement or refund is appropriate.

Unauthorized Returns

Do not mail products to Battle Born Prints, Printify, or a Printify production facility without prior authorization. Unauthorized returns may not be accepted, tracked, replaced, or refunded.

Customers must contact Battle Born Prints directly regarding all order problems. Printify and its production partners do not provide customer service directly to Battle Born Prints customers.

How to Request Assistance

To report an order problem, use the Contact Us page on our website and include:

• Your full name

• Your order number

• The email address used to place the order

• A description of the issue

• Clear photographs or video of the product and packaging

Claims submitted without sufficient photographs or order information may be delayed or denied.

Consumer Rights

Nothing in this policy limits any rights provided to you under applicable federal, state, or local consumer-protection laws. Where applicable law requires a different return, cancellation, or refund policy, the legally required terms will apply.