Frequently Asked Questions

Find answers to common questions about Battle Born Prints products, orders, customization, shipping, returns, and more.

About Battle Born Prints

Is Battle Born Prints veteran-owned?

Yes. Battle Born Prints is a veteran-owned small business based in Kingman, Arizona. We create bold apparel, drinkware, gifts, home décor, accessories, and custom merchandise with a focus on patriotism, service, humor, and community.

What products do you sell?

Our products may include:

• T-shirts, tank tops, hoodies, and sweatshirts

• Mugs, tumblers, and drinkware

• Hats and accessories

• Home décor and gifts

• Baby clothing

• Car accessories

• Custom and personalized merchandise

• Business, organization, and event products

Available products, colors, and sizes may change based on supplier availability.

Ordering

How do I place an order?

Browse our store, select your product, choose the available size, color, and quantity, and add it to your cart. Review your order carefully before completing checkout.

You’ll receive an order confirmation at the email address provided during checkout.

Can I change or cancel my order?

Contact us immediately if you need to request a change or cancellation. Because many products are made to order, changes or cancellations may not be possible once production begins.

Submitting a request does not guarantee that the order can be changed or canceled.

I entered the wrong shipping address. What should I do?

Contact us as soon as possible with your order number and correct address. We’ll make every reasonable effort to update it, but addresses may not be changed after an order enters production or ships.

Customers are responsible for entering a complete and accurate shipping address during checkout.

Can I use more than one discount code?

Unless otherwise stated, only one discount code may be used per order. Discount codes cannot usually be combined with other promotions, bulk pricing, or special offers.

Production and Shipping

Are your products made to order?

Many Battle Born Prints products are created after an order is placed. Making products to order helps us offer more designs, colors, and product choices without carrying excessive inventory.

How long does production take?

Production time varies depending on the product, customization, order size, supplier availability, and time of year. Production time is separate from shipping time.

Estimated delivery dates are estimates and are not guaranteed. Please order early if your purchase is needed for a specific date or event.

How will I know when my order ships?

Once your order ships, you’ll receive a confirmation email with tracking information when tracking is available.

Tracking may take some time to update after the shipping carrier receives the package.

Can items from the same order arrive separately?

Yes. Products may be produced or shipped from different facilities, so an order containing multiple items may arrive in separate packages and on different dates.

You will not be charged again simply because your order ships in multiple packages.

What should I do if tracking says delivered but I haven’t received my order?

First, check around the delivery location, with household members, neighbors, and your local carrier. Carriers sometimes mark packages delivered shortly before the package actually arrives.

If you still cannot locate it, contact us with your order number and tracking information so we can help review the situation.

Do you ship internationally?

Available shipping destinations and rates are displayed during checkout. International customers may be responsible for customs fees, import taxes, duties, or other charges required by their country.

Products and Sizing

How do I choose the correct size?

Review the size chart provided on the product page before ordering. Measurements and fit may vary between brands and product styles.

For the best fit, compare the size chart measurements with a similar item you already own.

Will product colors look exactly like they do on my screen?

We do our best to display product colors accurately. However, colors may vary slightly because of screen settings, lighting, printing methods, product material, and normal production differences.

How should I care for printed apparel?

For the best results:

• Wash inside out

• Use cold water

• Wash with similar colors

• Use mild detergent

• Avoid bleach

• Tumble dry on low or hang dry

• Do not iron directly over the printed design

• Do not dry clean unless the product label states otherwise

Always follow the care instructions included with the product.

Custom Orders

Do you create custom designs?

Yes. Battle Born Prints offers custom products and design services for individuals, businesses, veteran organizations, nonprofits, clubs, teams, fundraisers, reunions, and special events.

Visit our Custom Orders page to submit your idea and project details.

What information should I include with a custom-order request?

Please provide:

• Product type

• Quantity

• Sizes and colors

• Wording or design idea

• Preferred design colors

• Print placement

• Needed-by date

• Reference images or existing artwork

• Contact information

The more information you provide, the more accurately we can review your request.

Will I see the design before it is printed?

Yes. Custom orders receive a digital proof for approval before production begins. Carefully review all spelling, names, dates, colors, quantities, and design details.

Once you approve the design, changes may not be possible.

Can you print any logo, character, or image I send?

Customers must own or have permission to use all submitted artwork, photographs, logos, names, trademarks, and other protected material.

Battle Born Prints may decline requests involving unauthorized, hateful, illegal, or otherwise inappropriate content.

Are design fees included?

Simple design preparation may be included in the quote. Additional fees may apply for logo recreation, low-resolution artwork, extensive editing, complex designs, or multiple revisions.

Any applicable design fees will be discussed before work begins.

Bulk Orders

Do you offer bulk-order pricing?

Yes. Bulk pricing may be available for businesses, organizations, nonprofits, veteran groups, motorcycle clubs, teams, fundraisers, and events.

Pricing depends on the product, quantity, sizes, artwork, number of print locations, production method, and shipping requirements.

Visit our Bulk Orders page to request a quote.

Is there a minimum quantity for bulk orders?

Minimum quantities vary depending on the product and printing method. Submit your request with the estimated quantity, and we’ll let you know what options are available.

How far in advance should I place a bulk order?

Place your order as early as possible, especially if it is needed for an event. Production times depend on quantity, product availability, design approval, and shipping.

Rush service is not guaranteed and may require an additional fee when available.

Returns and Problems With Orders

What is your return policy?

Return eligibility depends on the product and reason for the return. Because custom and personalized items are created specifically for the customer, they are generally not eligible for returns or exchanges unless they arrive damaged, defective, or materially different from the approved order.

Please review our Return and Refund Policy for complete details.

What if my item arrives damaged, defective, or incorrect?

Contact us as soon as possible and include:

• Your order number

• A description of the issue

• Clear photographs of the item

• A photograph of the packaging and shipping label, if applicable

We’ll review the information and work with you toward an appropriate resolution.

Can I exchange an item for a different size?

Because many products are made to order, size exchanges may not always be available. Customers are responsible for reviewing the size chart before ordering.

If you received the wrong size compared with what appears on your order confirmation, contact us so we can review the issue.

Contact and Support

How can I contact Battle Born Prints?

Use the contact form on our Contact Us page. Include your name, email address, order number when applicable, and a clear description of how we can help.

We typically respond within 1–2 business days. Response times may be longer during weekends, holidays, major promotions, or periods of high order volume.

Battle Born Prints
Veteran Owned • Designed With Purpose • Made to Inspire